Terms of Service

Last updated: January 20, 2025

These Terms of Service ("Terms") govern your access to and use of Ruraq's AI email detection services, including our browser extensions, add-ins, and related software (collectively, the "Service"). By using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Ruraq provides AI-generated content detection for business emails. The Service analyzes email content in real-time to identify potentially AI-generated messages. Key features include:

• Real-time AI detection in Gmail and Outlook
• Visual indicators for AI-generated emails
• Team analytics and reporting
• Enterprise deployment options

3. Account Registration

To use the Service, you must create an account with a valid business email address. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

4. Subscription and Payment

The Service is offered on a subscription basis with the following terms:

• Annual Plan: Billed yearly at the agreed rate per user, with a minimum of 10 users
• Monthly Plan: Billed monthly at the agreed rate per user, no minimum users required
• Payment is due upon invoice receipt unless otherwise agreed in writing
• Prices are exclusive of applicable taxes

Subscriptions automatically renew unless cancelled at least 30 days before the renewal date.

5. Fair Usage Policy

To ensure service quality for all users, each account is subject to fair usage limits:

• Monthly character analysis limit per user
• Rate limiting on API requests
• Reasonable use for legitimate business email analysis

We reserve the right to suspend accounts that exceed fair usage limits or engage in abusive usage patterns.

6. Acceptable Use

You agree NOT to use the Service to:

• Violate any applicable laws or regulations
• Analyze emails without proper authorization
• Attempt to reverse engineer or circumvent the Service
• Interfere with or disrupt the Service's infrastructure
• Resell or redistribute the Service without authorization
• Use the Service for competitive analysis of our technology

7. Data Processing

By using the Service, you acknowledge that:

• Email content is transmitted to our servers for analysis
• We use third-party AI detection services to process content
• Email content is not permanently stored after analysis
• Aggregate usage statistics are collected for analytics features

For details on data handling, please refer to our Privacy Policy.

8. Intellectual Property

The Service, including all software, algorithms, designs, and documentation, is the exclusive property of Ruraq. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may:

• Perform scheduled maintenance with reasonable notice
• Make emergency changes to protect system security
• Modify or discontinue features with 30 days notice

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We do not warrant that:

• The Service will meet all your requirements
• AI detection results will be 100% accurate
• The Service will be error-free or uninterrupted

AI detection technology has inherent limitations and should be used as one factor in your email assessment process.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RURAQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE CAUSE OF ACTION.

Our total liability shall not exceed the amount paid by you for the Service in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Ruraq and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

Either party may terminate this agreement:

• For convenience with 30 days written notice
• Immediately if the other party materially breaches these Terms
• Immediately if the other party becomes insolvent

Upon termination, your access to the Service will be revoked and any outstanding payments become due.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union. Any disputes shall be resolved in the courts of the Netherlands.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

16. Contact Information

For questions about these Terms, please contact us at:

Email: info@ruraq.eu